If you’re one of the many people who would rather avoid confronting someone with criticism or bad news, then you need to check out this episode of Higher Ed Coffee and Conversation featuring acclaimed speaker and author Sarita Maybin. A former college administrator, Sarita has shared her wisdom about the power of positivity and how to make difficult conversations more effective all over the U.S. and beyond, including on the TEDx stage, and has simple strategies to make it a better experience for everyone involved. She also offers key tips on accepting criticism and how to get people to read your emails, and she highlights two words you should always remember to include in any communication. (Hint: your mom gave you the same advice.)
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