Rachel is a solutions-oriented, data-driven client relations professional with over 9 years of customer success experience. Before GradComm, Rachel worked as a Director of Client Relations overseeing Marketing, Customer Retention, and Customer Service teams.

Rachel has worked in SaaS with clients in multiple industries all over the world covering corporations, higher education, public libraries, K12, and government agencies.

Today, as a Client Services Manager, Rachel loves working with clients to drive their diverse projects providing clear communication and expectations.